Terms of Service

The terms governing your use of the Mirae Health platform.

Last updated: August 28, 2026. Effective: April 1, 2026.

1. Introduction

These Terms of Service (“Terms”) govern your use of the website located at www.miraehealth.com, our mobile applications, and any related services (collectively, the “Platform”). The Platform is owned and operated by Mirae AI Limited, a company incorporated in England and Wales (“Mirae,” “we,” “us,” or “our”). The terms “you” and “your” refer to any individual who accesses or uses the Platform.

The Platform provides an AI-powered patient companion and precision medicine engine for people living with complex chronic diseases, beginning with Inflammatory Bowel Disease (IBD). The Platform enables you to track symptoms, integrate health data from wearable devices and electronic health records, and — with your consent — share insights with your healthcare provider.

Please read these Terms carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. Our Privacy Policy explains how we handle personal data. If you do not agree to these Terms, you must not use the Platform.

2. Acceptance of Terms

Your acceptance of, and compliance with, these Terms is a condition of your use of the Platform. Our Privacy Policy is provided to explain how Mirae collects, uses, shares, retains, and protects personal data. Where Mirae relies on consent for specific processing activities, such as processing health data, connecting third-party data sources, sharing identifiable information with your healthcare provider, using identifiable data for specific research, or using in-app chat with third-party AI providers, we will ask for that consent separately through the Platform or another appropriate channel.

If there is a conflict between these Terms and the Privacy Policy about how personal data is handled, the Privacy Policy controls for privacy and data protection matters. Additional terms may apply to specific features or services; in the event of a conflict between these Terms and any supplemental terms, the supplemental terms shall control with respect to the relevant feature or service.

Your use of the Platform may also involve third-party products, services, or integrations (such as wearable device manufacturers or health record platforms). Those third-party services are governed by their own terms and conditions, which are separate from these Terms. We are not responsible for third-party terms, services, or content.

3. The Platform Does Not Provide Medical Advice

Mirae AI Limited does not provide medical or clinical services. We are a health technology and research company. The Platform is not a substitute for professional medical advice, diagnosis, or treatment. All content provided through the Platform — including AI-generated insights, symptom analyses, treatment-matching suggestions, clinical summaries, educational materials, and any other information — is for informational and research purposes only.

You should always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice, or delay in seeking it, because of something you have read or received through the Platform.

Mirae does not endorse any specific medication, treatment, test, physician, product, procedure, or opinion that may be mentioned or suggested through the Platform. Any AI-generated recommendations are not clinical advice and are clearly labelled as AI-generated when shared with your healthcare provider. Reliance on any information provided through the Platform is solely at your own risk.

Your relationship with your healthcare provider is independent of Mirae. We do not employ, supervise, or control any healthcare professional. Any clinical decisions are the sole responsibility of you and your licensed healthcare provider.

4. Not for Emergencies

The Platform is not intended for medical emergencies or urgent situations. If you believe you are experiencing a medical emergency, call 999 (UK), 911 (US), or your local emergency services number immediately. Do not rely on the Platform to seek emergency help. You should seek emergency care or follow-up care when recommended by a healthcare provider or when otherwise needed.

5. Eligibility

To use the Platform, you must be at least 16 years of age or the age of majority in your jurisdiction, whichever is higher. By creating an account, you represent and warrant that you meet the applicable age requirement and have the full right, power, and authority to enter into and comply with these Terms.

The Platform is designed for individuals with a personal interest in managing a chronic health condition, and for caregivers acting on behalf of an eligible individual. The Platform is not intended for commercial use by organisations, companies, or businesses without our express written consent.

6. Your Account

To access most features of the Platform, you must create a user account (“Account”). You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us promptly using the details in Section 27 if you become aware of any unauthorised use of your Account.

We may contact you by email, telephone, text, or in-app notification to verify your Account information. If you do not provide requested verification information within 14 days, we reserve the right to suspend or terminate your access to the Platform.

We reserve the right to suspend or terminate your Account at any time, with or without cause and with or without notice, if we reasonably believe you have violated these Terms. Upon termination, these Terms shall continue to apply to the extent relevant, including the provisions on intellectual property, limitation of liability, indemnification, and dispute resolution.

You may delete your Account at any time directly from within the app, on the Settings screen. The deletion flow runs entirely in-app and includes a confirmation step to prevent accidental deletion. Deletion of your Account is handled in accordance with the data retention provisions of our Privacy Policy.

Your use of the Platform involves the collection and processing of personal data, including health data. Our Privacy Policy describes in detail what data we collect, how we use it, and your rights. The Privacy Policy is a notice, not a substitute for any consent that applicable law requires us to obtain separately.

7.1 Ownership of Your Data

You retain ownership of the personal data and health information you provide to the Platform. By submitting data to the Platform, you give Mirae the limited rights needed to host, process, store, analyse, transmit, and display your data to provide, secure, maintain, support, and improve the Platform, and as otherwise described in our Privacy Policy or any specific consent you provide.

This includes:

  • Platform Services: Operating the Platform, providing your patient companion, generating insights, and delivering the features and functionality you use.
  • De-Identified Research: Creating de-identified or aggregated datasets for research, analysis, product improvement, and sharing with academic or pharmaceutical research partners, as described in the Privacy Policy.
  • Physician Sharing: Sharing identifiable health data and AI-generated insights with your designated healthcare provider only with your separate, explicit consent.
  • Identifiable Research: Using identifiable data for specific research studies only where Mirae has an appropriate lawful basis and, where required, your separate explicit consent.

7.2 User-Generated Content

If you submit, upload, or post content to the Platform (such as symptom logs, journal entries, feedback, or communications) (“User Content”), you retain copyright in your User Content. By submitting User Content, you grant Mirae a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, modify, display, and create derivative works from your User Content for the purposes of operating, securing, supporting, and improving the Platform, and for research where permitted under the Privacy Policy and applicable law.

You represent and warrant that you have the right to provide all User Content and that your User Content does not violate the rights of any third party. You agree not to submit User Content that is false, misleading, defamatory, obscene, threatening, abusive, or that infringes any intellectual property or privacy rights.

8. AI-Generated Content

The Platform uses artificial intelligence to generate insights, summaries, predictions, and suggestions based on your data and de-identified aggregate data (“AI Content”). You acknowledge and agree that:

  • AI Content is generated by automated systems and may contain errors, inaccuracies, or limitations.
  • AI Content is not medical advice and should not be relied upon as a substitute for professional clinical judgment.
  • AI Content shared with your healthcare provider is clearly labelled as AI-generated.
  • Mirae does not guarantee the accuracy, completeness, or clinical applicability of any AI Content.
  • You are solely responsible for any decisions you make based on AI Content. Your healthcare provider is solely responsible for any clinical decisions they make.
  • AI Content in our in-app chat companion is generated by third-party large language model providers, currently OpenAI, Anthropic, and Amazon. The messages you send and any health information you choose to share in chat are transmitted directly to these providers solely to generate the response shown back to you. The first time you open chat, the app shows a data-use consent screen disclosing what data is sent and to whom; no chat data is transmitted to these providers until you have provided affirmative consent. Further detail is set out in our Privacy Policy.

We continuously work to improve the accuracy and safety of our AI systems. If you believe any AI Content is incorrect or potentially harmful, please report it to us using the details in Section 27.

9. Wearable and Third-Party Data Integrations

The Platform may allow you to connect wearable devices, health-tracking sensors, electronic health record systems, and other third-party health applications (“Connected Services”). By connecting a Connected Service, you authorise Mirae to access and import data from that service in accordance with your consent preferences and our Privacy Policy.

You acknowledge that:

  • Connected Services are operated by third parties and governed by their own terms and privacy policies. We are not responsible for the accuracy, availability, or security of data provided by Connected Services.
  • Data imported from Connected Services is treated as personal data under our Privacy Policy and is subject to the same protections.
  • You may disconnect any Connected Service at any time through your Account settings. Disconnection will stop future data imports but will not automatically delete data previously imported. To delete previously imported data, please contact us or use the data deletion features in your Account.

10. Acceptable Use

You may not:

  • Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
  • Use any automated means (including robots, spiders, scrapers, or crawlers) to access the Platform or collect data from it.
  • Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of the Platform or any AI models.
  • Upload, transmit, or post any content containing viruses, malware, or other harmful code.
  • Interfere with or disrupt the Platform, servers, or networks connected to the Platform.
  • Impersonate any person or entity, or misrepresent your identity or affiliation.
  • Harvest, collect, or compile personal data about other users of the Platform.
  • Upload or transmit unsolicited advertising, promotional materials, spam, or chain letters.
  • Use the Platform for any commercial purpose without our express written consent.
  • Attempt to access any portion of the Platform that you are not authorised to access.

If we determine, in our sole discretion, that you have violated these restrictions, we may take any action we deem necessary, including immediate suspension or termination of your Account and removal of your content.

11. Intellectual Property

All intellectual property rights in the Platform, including without limitation the software, algorithms, AI models, designs, text, graphics, logos, icons, images, audio, video, data compilations, and all other content and materials (collectively, the “Materials”), are owned by or licensed to Mirae and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. The Materials may not be copied, reproduced, modified, distributed, displayed, performed, or otherwise used without our prior written consent, except that you may download a single copy for personal, non-commercial use provided all proprietary notices remain intact.

The Mirae name, logo, and all related trademarks, service marks, and trade names are the property of Mirae AI Limited. Nothing in these Terms grants you any right or licence to use any of our trademarks without our prior written consent.

If you believe that content on the Platform infringes your copyright, you may submit a written notification in accordance with the Digital Millennium Copyright Act (“DMCA”) by providing us with the following information:

  • A physical or electronic signature of a person authorised to act on behalf of the copyright owner.
  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the material alleged to be infringing, with sufficient information for us to locate it.
  • Your name, address, telephone number, and email address.
  • A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law.
  • A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorised to act on behalf of the copyright owner.

Notices should be sent using the details in Section 27. See 17 U.S.C. § 512 for further details. Consult your legal adviser before filing a notice, as there are penalties for false claims.

13. Not an Insurance Product

The Platform is not an insurance product. Amounts you may pay to Mirae are not insurance premiums. If you require health insurance or any other type of insurance, you must obtain it separately. Mirae does not accept payment from or bill any government healthcare programme (such as Medicare, Medicaid, or NHS services) for access to the Platform.

14. Availability of Services

The Platform is provided by a UK-based company and is intended for use by individuals in jurisdictions where Mirae makes the Platform available, including the United Kingdom, the EU/EEA where applicable, and the United States. Availability of certain features may vary by jurisdiction. We make no representation that the Platform is appropriate or available for use in locations where we have not made it available. If you access the Platform from another location, you do so at your own risk and are responsible for compliance with local laws.

We reserve the right to modify, suspend, or discontinue any feature or functionality of the Platform at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform.

By creating an Account, you agree that we may send you electronic communications, including service-related notices, Account updates, security alerts, administrative messages, privacy notices, and legal notices. You agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that such communications be in writing, unless applicable law requires a different method.

If you provide your telephone number, you consent to receive service-related text messages and calls. You may opt out of non-essential communications at any time by adjusting your notification preferences in the Platform or by contacting us using the details in Section 27. Opting out of certain communications may limit your access to some Platform features.

The Platform may contain links to third-party websites, applications, or services. These links are provided for convenience only and do not constitute an endorsement by Mirae. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. You access third-party sites at your own risk.

17. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL CONTENT, MATERIALS, AI CONTENT, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. MIRAE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WITHOUT LIMITING THE FOREGOING, MIRAE DOES NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OR INSIGHTS OBTAINED FROM THE PLATFORM, INCLUDING ANY AI CONTENT, WILL BE ACCURATE, RELIABLE, OR CLINICALLY APPROPRIATE; (D) ANY ERRORS IN THE PLATFORM WILL BE CORRECTED; OR (E) THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIRAE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE PLATFORM; (B) ANY ACTION YOU TAKE BASED ON INFORMATION, AI CONTENT, OR INSIGHTS RECEIVED THROUGH THE PLATFORM; (C) YOUR FAILURE TO KEEP YOUR ACCOUNT CREDENTIALS SECURE; (D) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR DATA; (E) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR RELATED TO THE PLATFORM; OR (F) ANY CLINICAL DECISION MADE BY YOU OR YOUR HEALTHCARE PROVIDER BASED IN WHOLE OR IN PART ON INFORMATION FROM THE PLATFORM.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, MIRAE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO MIRAE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING UNDER THE CONSUMER RIGHTS ACT 2015 (UK).

19. Indemnification

You agree to defend, indemnify, and hold harmless Mirae and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use or misuse of the Platform; (b) your breach of these Terms; (c) the content of any User Content you provide; (d) any negligent or wrongful act or omission by you; or (e) your failure to comply with any applicable law or regulation.

20. Governing Law and Dispute Resolution

20.1 For Users in the United Kingdom

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection laws that grant you rights under the laws of your country of residence.

20.2 For Users in the United States

For users located in the United States, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures, by a sole arbitrator. The seat of arbitration shall be New York, New York, and the language of arbitration shall be English.

CLASS ACTION WAIVER: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

21. Force Majeure

We shall not be liable for any failure to perform or delay in performing our obligations under these Terms due to any event beyond our reasonable control, including without limitation acts of God, natural disasters, pandemics or epidemics, terrorism, war, civil unrest, government actions, failures of public networks or utilities, strikes, fire, or flood.

22. Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganisation, or sale of assets. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

23. No Third-Party Rights

Unless expressly stated, nothing in these Terms is intended to confer any rights or remedies on any person other than you and Mirae. No third party shall have any right to enforce any provision of these Terms. For the avoidance of doubt, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

24. Severability

If any provision of these Terms is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

25. Entire Agreement

These Terms, together with any supplemental terms applicable to specific features, constitute the entire agreement between you and Mirae with respect to the Platform and supersede all prior or contemporaneous communications, whether oral or written, regarding the subject matter hereof. Our Privacy Policy separately explains how we handle personal data and does not limit your privacy or data protection rights.

26. Modifications to These Terms

We reserve the right to modify these Terms from time to time. If we make material changes, we will notify you by email and/or by posting a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and may request deletion of your Account.

27. Contact Information

If you have questions about these Terms, please contact us:

Mirae AI Limited
Africa House, 70 Kingsway, London WC2B 6AH
Email: support@miraehealth.com